Terms of Service: CrowdClick Event Photo Sharing

Last updated: April 2026

1. Acceptance of terms

By accessing or using CrowdClick ("the Service"), operated at crowdclick.app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms form a legally binding agreement between you and CrowdClick. You must be at least 16 years old to use CrowdClick. If you are under 16, do not use the Service.

2. Description of service

CrowdClick is an event photo and video sharing platform that allows users to create events, invite guests, and collect photos, videos, and guestbook entries in a shared gallery. CrowdClick offers both free and paid plans, as described in Section 8 (Pricing and Payment).

3. User accounts

You must provide a valid email address to use CrowdClick. Your account is created automatically when you first sign in. You are responsible for maintaining the security of your email account, as it is the sole method of authentication. You may also use the platform as an anonymous guest, but anonymous accounts have limited functionality.

4. User content

You retain ownership of all photos, videos, and other content you upload to CrowdClick. By uploading content, you grant CrowdClick a limited, non-exclusive, royalty-free licence to store, process (including resizing, format conversion, and thumbnail generation), and display your content to event members as part of the Service's functionality. This licence ends when you delete your content or your account, subject to any applicable retention periods described in these Terms and our Privacy Policy.

You agree not to upload content that:

• You do not have the right to share.
• Is illegal, harmful, or violates the rights of others.
• Contains malware, viruses, or malicious code.
• Is obscene, defamatory, or constitutes harassment.
• Contains child sexual abuse material or content that exploits minors.

Event organisers may use moderation tools to review and remove content that violates these Terms. CrowdClick reserves the right to remove content that violates these Terms without notice.

5. Event management

Event organisers are responsible for managing their events, including member access, content moderation, and event settings. CrowdClick provides tools for this purpose but does not actively monitor individual events.

6. Acceptable use

You agree not to:

• Use the Service for any illegal purpose.
• Attempt to gain unauthorised access to other users' accounts or data.
• Interfere with or disrupt the Service's infrastructure.
• Use automated tools to scrape, collect, or extract data from the Service.
• Upload content designed to exploit or harm minors.
• Impersonate other individuals or entities.
• Use the Service to distribute spam or unsolicited communications.
• Attempt to circumvent access restrictions, payment requirements, or security measures.

7. Privacy

Your use of CrowdClick is subject to our Privacy Policy, which describes how we collect, use, and protect your information. The Privacy Policy forms part of these Terms.

8. Pricing and payment

8.1 Free tier

Every event starts with a free tier that provides 7 days of full access to all core features. The 7-day period begins when the first photo, video, or guestbook entry is uploaded to the event — not when the event is created. No credit card is required for the free tier.

8.2 Paid plans

CrowdClick offers paid plans that extend the duration of access to an event. Paid plans are one-time purchases per event, not recurring subscriptions. The current plans are:

• 1 Month — $19.99 / £19.99 / €19.99 / C$19.99 / A$19.99 / CHF 19.99
• 6 Months — $79.99 / £79.99 / €79.99 / C$79.99 / A$79.99 / CHF 79.99
• 12 Months — $149.99 / £149.99 / €149.99 / C$149.99 / A$149.99 / CHF 149.99

All prices include any applicable taxes. The tax portion is calculated by Stripe at checkout and included within the displayed price — you will not be charged more than the listed amount. Paid plans can only be purchased by the event organiser (admin). Event guests cannot purchase plans directly. CrowdClick reserves the right to change pricing at any time, but price changes will not affect existing purchases.

8.3 Payment processing

All payments are processed by Stripe, Inc. ("Stripe") through Stripe's hosted checkout page. CrowdClick does not collect, store, or have access to your full payment card details. Your use of Stripe's payment services is subject to Stripe's Terms of Service. CrowdClick stores a Stripe customer identifier and records of your purchases (plan type, amount, currency, and dates) for account management and legal compliance purposes.

8.4 Stacking and extensions

You may purchase additional time for an event at any point. Extensions stack on top of the existing expiry date. If you purchase more time before the current plan expires, the new duration is added to the existing expiry date. If you purchase after expiry (but within the grace period), the new duration is added from the date of purchase.

8.5 Refund policy

If you purchased a paid plan but did not use CrowdClick at your event (i.e., the event contains no uploaded media), you may contact us at [email protected] for a full refund. Refunds are processed via Stripe to the original payment method. We aim to process refund requests within 14 days.

This refund policy does not affect your statutory rights. In particular, consumers in Australia, the EU, and the UK may have additional rights as described in Sections 10, 15, and 16 of these Terms.

If you believe you are entitled to a refund, please contact us before initiating a chargeback or dispute with your payment provider. Initiating a chargeback without first contacting us may result in suspension of your account.

9. Event duration, expiry, and data deletion

9.1 Access periods

Free-tier events provide 7 days of access from the first media upload. Paid events provide access for the purchased duration (1 month, 6 months, or 12 months) from the date of purchase, or stacked onto the existing expiry if the event already has time remaining.

9.2 Grace periods

When an event's access period ends, there is a grace period during which your photos and data are preserved but the gallery is not accessible:

• Free-tier events: 30 days after expiry.
• Paid events: 3 months after expiry.

During the grace period, event organisers can restore access by purchasing a paid plan (or an extension). This is designed to give you time to decide whether to extend, without losing your photos.

9.3 Permanent deletion

After the grace period ends, all event data — including photos, videos, guestbook entries, comments, and associated metadata — is permanently deleted from our storage systems. This deletion is irreversible. We strongly recommend downloading your photos before the grace period expires. Purchase records are retained for 7 years for tax and legal compliance purposes.

10. EU and UK right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a distance contract without giving a reason, under the Consumer Rights Directive 2011/83/EU, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), and the Consumer Rights Act 2015 (UK).

However, because CrowdClick's paid plans provide immediate access to digital content that is not supplied on a tangible medium, you acknowledge and agree that:

• Performance of the contract (delivery of the digital content) begins immediately after your purchase is confirmed.
• You expressly consent to the digital content being provided before the end of the 14-day withdrawal period.
• You acknowledge that by giving this consent, you lose your right of withdrawal once the digital content has been fully provided.

By completing your purchase, you expressly consent to the immediate provision of digital content and acknowledge that you lose your right of withdrawal once the purchase is complete. If the digital content has not yet been provided (e.g., a purchase error occurred and no access was granted), your right of withdrawal remains intact.

Regardless of this waiver, our refund policy in Section 8.5 above may still apply if you did not use the Service at your event.

11. AI features

CrowdClick may offer AI-powered features (such as face recognition, auto-albums, and personalised albums) that are available exclusively to users on paid plans. These features are not yet available and will be announced when launched. Use of AI features will be subject to additional terms and disclosures, particularly regarding biometric data processing, which will be provided before those features are enabled.

12. Disclaimer of warranties

To the extent permitted by applicable law, CrowdClick is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or secure. We make commercially reasonable efforts to protect your data but cannot guarantee against all forms of data loss.

For paid users: Where you have purchased a paid plan, you are entitled to expect that the Service will be provided with reasonable care and skill and will conform substantially to its description. If the Service does not meet this standard, you may be entitled to a remedy under applicable consumer protection law (see Sections 15 and 16).

Nothing in these Terms excludes or limits any warranty, condition, or guarantee that cannot lawfully be excluded or limited under the laws applicable to you, including consumer guarantees under the Australian Consumer Law and implied terms under UK and EU consumer rights legislation.

13. Limitation of liability

To the fullest extent permitted by applicable law:

• CrowdClick shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, loss of profits, or loss of business opportunities.
• Our total aggregate liability to you for any claims arising from or related to these Terms or the Service shall not exceed the total amount you have paid to CrowdClick in the 12 months preceding the claim, or $100 USD, whichever is greater.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be excluded or limited under applicable law, including consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and mandatory consumer rights under EU and UK consumer protection legislation.

14. Force majeure

We are not liable for any failure or delay in providing the Service caused by events beyond our reasonable control, including but not limited to infrastructure outages, natural disasters, or failures of third-party services on which the Service depends.

15. Australian Consumer Law

If you are a consumer in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms purports to modify or exclude the conditions, warranties, and undertakings implied by the ACL or any other applicable consumer protection legislation. For paid plans, if CrowdClick fails to comply with a consumer guarantee, you may be entitled to a refund, replacement, or compensation for reasonably foreseeable loss, depending on the nature and severity of the failure.

16. EU and UK consumer rights

If you are a consumer in the European Union or the United Kingdom, you have statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 (UK), the Consumer Rights Directive 2011/83/EU, and the Digital Content Directive 2019/770. These rights include the right to receive digital content that is of satisfactory quality, fit for purpose, and as described.

If the Service does not conform to the contract, you are entitled to have the non-conformity remedied, or to receive an appropriate price reduction, or to terminate the contract and receive a refund for the period during which the Service did not conform, in accordance with applicable law. Nothing in these Terms affects these statutory rights.

17. Termination

By you: You may stop using the Service at any time. You may delete your account through the account settings page, which will anonymise your personal data and disassociate your content from your identity. Your uploaded photos and media will remain in the event gallery but will no longer be attributed to you. To remove your photos before deleting your account, delete them individually from the gallery.

By us: We may suspend or terminate your access to CrowdClick if you materially breach these Terms, including but not limited to violations of the acceptable use policy (Section 6). Where reasonably practicable, we will provide notice before termination and an opportunity to remedy the breach.

Effect on paid plans: If we terminate your account for breach of these Terms, you are not entitled to a refund for any remaining paid access period. If we discontinue the Service entirely (see Section 18), you will receive a pro-rata refund for any unused portion of a paid plan.

Upon termination, your right to access the Service ceases, but these Terms will continue to apply to any prior use. Data deletion follows the retention schedule described in Section 9 and our Privacy Policy.

18. Service changes and discontinuation

We may update, modify, or add features to CrowdClick at any time. We will make reasonable efforts to maintain backward compatibility and to notify users of significant changes.

If we decide to discontinue the Service entirely, we will provide at least 90 days' notice to all users with active events. During this notice period, you will be able to download your photos and data. To the extent commercially feasible, users with active paid plans will receive a pro-rata refund for any unused portion of their purchased duration.

19. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

For EU consumers: If you are a consumer habitually resident in the EU, you also benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your right to rely on such mandatory provisions. You may bring proceedings in the courts of your country of residence or in the courts of England and Wales. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.

For UK consumers: If you are a consumer in the United Kingdom, you may bring proceedings in the courts of the part of the UK in which you live. Nothing in these Terms limits your statutory rights.

For Australian consumers: If you are a consumer in Australia, these Terms do not exclude, restrict, or modify any consumer rights under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

For Canadian consumers: If you are a consumer in Canada, you may have additional rights under provincial consumer protection legislation. Nothing in these Terms limits those rights.

We encourage you to contact us at [email protected] before initiating formal proceedings, as we will make reasonable efforts to resolve disputes informally.

20. Changes to terms

We may update these Terms from time to time. If we make material changes, we will notify you by email (if you have an account) or by prominent notice on the Service at least 30 days before the changes take effect. Continued use of CrowdClick after the changes take effect constitutes acceptance of the revised Terms.

If you do not agree with the revised Terms, you should stop using the Service before the changes take effect. For users with active paid plans, material changes that reduce the functionality of the Service will not apply to your current paid period unless required by law.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

22. Contact

CrowdClick is operated at crowdclick.app. For questions about these Terms or the Service, contact us at [email protected].