Terms of Service: CrowdClick Event Photo Sharing

1. Acceptance of terms

By accessing or using CrowdClick (“the Service”), operated at crowdclick.app, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms form a legally binding agreement between you and CrowdClick. You must be at least 16 years old to use CrowdClick. If you are under 16, do not use the Service.

2. Description of service

CrowdClick is an event photo and video sharing platform that allows users to create events, invite guests, and collect photos, videos, and guestbook entries in a shared gallery. CrowdClick offers both free and paid plans, as described in Section 9 (Pricing and Payment).

3. User accounts

You must provide a valid email address to use CrowdClick. Your account is created automatically when you first sign in. You are responsible for maintaining the security of your email account, as it is the sole method of authentication. You may also use the platform as an anonymous guest, but anonymous accounts have limited functionality.

4. User content

You retain ownership of all photos, videos, and other content you upload to CrowdClick. By uploading content, you grant CrowdClick a limited, non-exclusive, royalty-free licence to store, process (including resizing, format conversion, and thumbnail generation), and display your content to event members as part of the Service's functionality. This licence ends when you delete your content or your account, subject to any applicable retention periods described in these Terms and our Privacy Policy.

You agree not to upload content that:

• You do not have the right to share.
• Is illegal, harmful, or violates the rights of others.
• Contains malware, viruses, or malicious code.
• Is obscene, defamatory, or constitutes harassment.
• Contains child sexual abuse material or content that exploits minors.

Event organisers may use moderation tools to review and remove content that violates these Terms. CrowdClick reserves the right to remove content that violates these Terms without notice.

5. Event management

Event organisers are responsible for managing their events, including member access, content moderation, and event settings. CrowdClick provides tools for this purpose but does not actively monitor individual events.

6. Permitted use — events only

CrowdClick is for sharing media from real-world events: weddings, birthday parties, conferences, family gatherings, corporate events, and similar occasions. The Service is not designed for and may not be used as:

• General-purpose file storage, cloud backup, or content delivery (for example, archiving personal files or hosting downloads).
• Distribution of content you do not have the right to share, including movies, music, software, and paid courses.
• Business archival, including HR records, customer data, and internal documents.
• Marketing or advertising broadcast, including events created solely to push promotional content.
• Stress testing, scraping, or attempts to circumvent storage limits or other technical controls.

We may suspend or terminate events whose primary purpose is not the sharing of real-world event media, including events that show no real-world activity, that are populated with bulk-uploaded archival content, or that are repeatedly recreated by the same user to spread storage across accounts.

7. Acceptable use

You agree not to:

• Use the Service for any illegal purpose.
• Attempt to gain unauthorised access to other users' accounts or data.
• Interfere with or disrupt the Service's infrastructure.
• Use automated tools to scrape, collect, or extract data from the Service.
• Upload content designed to exploit or harm minors.
• Impersonate other individuals or entities.
• Use the Service to distribute spam or unsolicited communications.
• Attempt to circumvent access restrictions, payment requirements, or security measures.

8. Privacy

Your use of CrowdClick is subject to our Privacy Policy, which describes how we collect, use, and protect your information. The Privacy Policy forms part of these Terms.

9. Pricing and payment

9.1 Free tier

Every event starts with a free tier that provides 7 days of full access to all core features. The 7-day period begins when the first photo, video, or guestbook entry is uploaded to the event — not when the event is created. No credit card is required for the free tier.

9.2 Paid plans

CrowdClick offers paid plans that extend the duration of access to an event. Paid plans are one-time purchases per event, not recurring subscriptions. The current plans are:

• 1 Month — $4.99 / £4.99 / €4.99 / C$4.99 / A$4.99 / CHF 4.99
• 6 Months — $19.99 / £19.99 / €19.99 / C$19.99 / A$19.99 / CHF 19.99
• 12 Months — $29.99 / £29.99 / €29.99 / C$29.99 / A$29.99 / CHF 29.99

All prices include any applicable taxes. The tax portion is calculated by Stripe at checkout and included within the displayed price — you will not be charged more than the listed amount. Paid plans can only be purchased by the event organiser (admin). Event guests cannot purchase plans directly. CrowdClick reserves the right to change pricing at any time, but price changes will not affect existing purchases.

9.3 Payment processing

All payments are processed by Stripe, Inc. (“Stripe”) through Stripe's hosted checkout page. CrowdClick does not collect, store, or have access to your full payment card details. Your use of Stripe's payment services is subject to Stripe's Terms of Service. CrowdClick stores a Stripe customer identifier and records of your purchases (plan type, amount, currency, and dates) for account management and legal compliance purposes.

9.4 Stacking and extensions

You may purchase additional time for an event at any point. Extensions stack on top of the existing expiry date. If you purchase more time before the current plan expires, the new duration is added to the existing expiry date. If you purchase after expiry (but within the grace period), the new duration is added from the date of purchase.

9.5 Refund policy

If you purchased a paid plan but did not use CrowdClick at your event (i.e., the event contains no uploaded media), you may contact us at [email protected] for a full refund. Refunds are processed via Stripe to the original payment method. We aim to process refund requests within 14 days.

This refund policy does not affect your statutory rights. In particular, consumers in Australia, the EU, and the UK may have additional rights as described in Sections 12, 17, and 18 of these Terms.

If you believe you are entitled to a refund, please contact us before initiating a chargeback or dispute with your payment provider. Initiating a chargeback without first contacting us may result in suspension of your account.

10. Copyright complaints

10.1 Designated agent

CrowdClick is operated by Fintech Services Limited (a private limited company registered in England and Wales under company number 13338780). For the purposes of the United States Digital Millennium Copyright Act (17 USC §512) and the United Kingdom Copyright, Designs and Patents Act 1988, the designated agent for receiving copyright infringement notices is:

10.2 Submitting a notice

A valid takedown notice must include all of the following (per 17 USC §512(c)(3)):

1. Identification of the copyrighted work claimed to have been infringed.
2. Identification of the infringing material with sufficient detail to allow us to locate it (a specific URL on crowdclick.app).
3. Your contact information (name, address, telephone, email).
4. A statement that you have a good-faith belief that the use is not authorised by the rights holder, its agent, or the law.
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorised to act on behalf of the rights holder.
6. Your physical or electronic signature.

10.3 Action timeline

Valid notices are acknowledged within one business day. Identified infringing content is taken down within one business day of validation. The uploader is notified of the takedown by email and informed of the counter-notice procedure.

10.4 Counter-notices

If you believe content was removed by mistake or misidentification, you may submit a counter-notice to [email protected] containing all the elements required by 17 USC §512(g)(3): identification of the removed material; a statement under penalty of perjury that you have a good-faith belief the material was removed in error; your name, address, and telephone; consent to the jurisdiction of US federal court (or, if outside the US, the courts of England and Wales); and your signature.

On receipt of a valid counter-notice, we forward it to the original complainant. If the complainant does not file suit within 10–14 business days, we restore the content.

10.5 Repeat infringers

Accounts that are the subject of three or more valid takedown notices within any rolling 12-month period will be permanently terminated under Section 19 (Suspension and termination), with no refund for any remaining paid plan time.

11. Event duration, expiry, and data deletion

11.1 Access periods

Free-tier events provide 7 days of access from the first media upload. Paid events provide access for the purchased duration (1 month, 6 months, or 12 months) from the date of purchase, or stacked onto the existing expiry if the event already has time remaining.

11.2 Grace periods

When an event's access period ends, there is a grace period during which your photos and data are preserved but the gallery is not accessible:

• Free-tier events: 30 days after expiry.
• Paid events: 3 months after expiry.

During the grace period, event organisers can restore access by purchasing a paid plan (or an extension). This is designed to give you time to decide whether to extend, without losing your photos.

11.3 Permanent deletion

After the grace period ends, all event data — including photos, videos, guestbook entries, comments, and associated metadata — is permanently deleted from our storage systems. This deletion is irreversible. We strongly recommend downloading your photos before the grace period expires. Purchase records are retained for 7 years for tax and legal compliance purposes.

12. EU and UK right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a distance contract without giving a reason, under the Consumer Rights Directive 2011/83/EU, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), and the Consumer Rights Act 2015 (UK).

However, because CrowdClick's paid plans provide immediate access to digital content that is not supplied on a tangible medium, you acknowledge and agree that:

• Performance of the contract (delivery of the digital content) begins immediately after your purchase is confirmed.
• You expressly consent to the digital content being provided before the end of the 14-day withdrawal period.
• You acknowledge that by giving this consent, you lose your right of withdrawal once the digital content has been fully provided.

By completing your purchase, you expressly consent to the immediate provision of digital content and acknowledge that you lose your right of withdrawal once the purchase is complete. If the digital content has not yet been provided (e.g., a purchase error occurred and no access was granted), your right of withdrawal remains intact.

Regardless of this waiver, our refund policy in Section 9.5 above may still apply if you did not use the Service at your event.

13. AI features

CrowdClick may offer AI-powered features (such as face recognition, auto-albums, and personalised albums) that are available exclusively to users on paid plans. These features are not yet available and will be announced when launched. Use of AI features will be subject to additional terms and disclosures, particularly regarding biometric data processing, which will be provided before those features are enabled.

Content scanning. We use automated tooling and third-party services to scan uploaded content for unlawful material, including child sexual abuse material (CSAM). Confirmed unlawful content is removed, the responsible account is terminated, and reports are made to law enforcement and to the National Center for Missing & Exploited Children (NCMEC) where required by US law (18 USC §2258A) and to equivalent UK and EU authorities. See the Privacy Policy for further detail.

14. Disclaimer of warranties

To the extent permitted by applicable law, CrowdClick is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or secure. We make commercially reasonable efforts to protect your data but cannot guarantee against all forms of data loss.

For paid users: Where you have purchased a paid plan, you are entitled to expect that the Service will be provided with reasonable care and skill and will conform substantially to its description. If the Service does not meet this standard, you may be entitled to a remedy under applicable consumer protection law (see Sections 17 and 18).

Nothing in these Terms excludes or limits any warranty, condition, or guarantee that cannot lawfully be excluded or limited under the laws applicable to you, including consumer guarantees under the Australian Consumer Law and implied terms under UK and EU consumer rights legislation.

15. Limitation of liability

To the fullest extent permitted by applicable law:

• CrowdClick shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, loss of profits, or loss of business opportunities.
• Our total aggregate liability to you for any claims arising from or related to these Terms or the Service shall not exceed the total amount you have paid to CrowdClick in the 12 months preceding the claim, or $100 USD, whichever is greater.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be excluded or limited under applicable law, including consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and mandatory consumer rights under EU and UK consumer protection legislation.

16. Force majeure

We are not liable for any failure or delay in providing the Service caused by events beyond our reasonable control, including but not limited to infrastructure outages, natural disasters, or failures of third-party services on which the Service depends.

17. Australian Consumer Law

If you are a consumer in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms purports to modify or exclude the conditions, warranties, and undertakings implied by the ACL or any other applicable consumer protection legislation. For paid plans, if CrowdClick fails to comply with a consumer guarantee, you may be entitled to a refund, replacement, or compensation for reasonably foreseeable loss, depending on the nature and severity of the failure.

18. EU and UK consumer rights

If you are a consumer in the European Union or the United Kingdom, you have statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 (UK), the Consumer Rights Directive 2011/83/EU, and the Digital Content Directive 2019/770. These rights include the right to receive digital content that is of satisfactory quality, fit for purpose, and as described.

If the Service does not conform to the contract, you are entitled to have the non-conformity remedied, or to receive an appropriate price reduction, or to terminate the contract and receive a refund for the period during which the Service did not conform, in accordance with applicable law. Nothing in these Terms affects these statutory rights.

19. Suspension and termination

By you: You may stop using the Service at any time. You may delete your account through the account settings page, which will anonymise your personal data and disassociate your content from your identity. Your uploaded photos and media will remain in the event gallery but will no longer be attributed to you. To remove your photos before deleting your account, delete them individually from the gallery.

By us: We may suspend or terminate your account, your events, or your access to the Service immediately and without prior notice if:

• You upload or share content that is unlawful, infringes intellectual property rights, or sexually exploits minors.
• We detect fraudulent payment activity, including chargebacks initiated without first contacting us.
• You materially breach these Terms, including the permitted-use clause (Section 6).
• You are the subject of repeated copyright complaints (see Section 10).
• You threaten our infrastructure, our users, or third parties.
• We are required to do so by law or by a competent authority.

Retroactive termination: We may apply termination retroactively. Where conduct that occurred before our awareness comes to light, we may terminate accounts and events even after the conduct has ended, and we may refuse service to any person previously terminated for cause, including new accounts created to evade prior termination.

Effect on paid plans: Termination for breach forfeits any remaining paid plan time without refund. Section 9.5 (Refund policy) does not apply to terminations under this section. If we discontinue the Service entirely (see Section 20), you will receive a pro-rata refund for any unused portion of a paid plan.

Upon termination, your right to access the Service ceases, but these Terms will continue to apply to any prior use. Data deletion follows the retention schedule described in Section 11 and our Privacy Policy.

20. Service changes and discontinuation

We may update, modify, or add features to CrowdClick at any time. We will make reasonable efforts to maintain backward compatibility and to notify users of significant changes.

If we decide to discontinue the Service entirely, we will provide at least 90 days' notice to all users with active events. During this notice period, you will be able to download your photos and data. To the extent commercially feasible, users with active paid plans will receive a pro-rata refund for any unused portion of their purchased duration.

21. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

For EU consumers: If you are a consumer habitually resident in the EU, you also benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your right to rely on such mandatory provisions. You may bring proceedings in the courts of your country of residence or in the courts of England and Wales. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.

For UK consumers: If you are a consumer in the United Kingdom, you may bring proceedings in the courts of the part of the UK in which you live. Nothing in these Terms limits your statutory rights.

For Australian consumers: If you are a consumer in Australia, these Terms do not exclude, restrict, or modify any consumer rights under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

For Canadian consumers: If you are a consumer in Canada, you may have additional rights under provincial consumer protection legislation. Nothing in these Terms limits those rights.

We encourage you to contact us at [email protected] before initiating formal proceedings, as we will make reasonable efforts to resolve disputes informally.

22. Changes to terms

Each version of these Terms is dated and numbered. We retain previous versions of these Terms for our records, and you may view all past versions at crowdclick.app/terms/v/v1 (and equivalent paths for any future versions). When we publish a material update, we increment the version, set a new effective date, and require all users to re-accept the updated Terms before continuing to use the Service. We notify users with active accounts at least 30 days before the new version takes effect, except where a shorter period is required to address a legal or security obligation.

If you do not agree with a revised version, you may sign out and stop using the Service. For users with active paid plans, material changes that reduce the functionality of the Service will not apply to your current paid period unless required by law.

23. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

24. Email communications

CrowdClick sends two categories of emails:

Transactional emails are sent in the ordinary course of providing the Service and cannot be opted out of while your account is active. These include event-creation confirmations, member-joined notifications, payment receipts, and security alerts. To stop receiving transactional emails, you may close your account under Section 19 (Suspension and termination).

Reminder emails are sent to help you make the most of the Service. These include activation nudges, post-expiry winback messages, and milestone reminders. Every reminder email contains a one-click unsubscribe link that stops all reminder emails for your account. Transactional emails will continue regardless. If you have an account, you can also change your reminder preference at any time through your account settings.

25. Contact

CrowdClick is operated at crowdclick.app by Fintech Services Limited (a private limited company registered in England and Wales under company number 13338780). For questions about these Terms or the Service, contact us at [email protected].